Our workshops are instructor-led because we believe you should be able to interact with your instructor, and are limited to 20 attendees because we want to make sure you get the most out of our experienced and accredited HR Gurus.
Knowing how employee leaves work helps teams respond with clarity, consistency, and empathy. When people understand what types of leave exist and how they apply, they can more confidently support both the employee and the organization. Having a strong foundation in the different types of leaves, legislation, and entitlements reduces confusion and risk. Handling requests […]
Learn how bring clarity to your conversations through the genuine spirit of inquiry. This session focuses on two powerful tools of professional communication: asking effective questions and paraphrasing. Whether you’re trying to improve connections with your staff or manage your client’s expectations, these skills can help you navigate your daily discussions with greater ease. Discover […]
A successful interview doesn’t start with the first question; it begins with a strong plan. Planning the interview process in advance reduces the risk of bias and supports consistency across interviews and interviewers. This results in a better experience for everyone involved. It also helps you stay compliant with policies and make decisions you can […]
Tough conversations happen in all workplaces – no one is immune. Maybe you have a colleague that constantly tests your patience. Perhaps your team works under the constant strain of high-pressure deadlines. It could be that frustrated customers or clients are the norm for your industry or sector. Whatever your circumstances, all staff can benefit […]
Deeper forces shape communication, often without us realizing it. Conventional responses can actually get in the way of meaningful discussions and hurt productivity in the workplace. To move your communication skills to a more advanced level, it’s vital to understand how common roadblocks can damage morale, how personal values influence our messaging, and how our […]
Performance management isn’t just about annual reviews—it’s about creating a workplace where people are clear on expectations, connected to purpose, and supported to grow. In this course, we’ll explore the foundational elements that bring performance management to life in a meaningful and sustainable way. Through practical tools, real-life scenarios, and engaging discussions, participants will learn […]
Workplace accommodations support employees to do their job safely and successfully. When handled well, they support both individual success and overall team performance. By understanding the employer’s duty to accommodate and the accommodation process, you’ll be better prepared to ask the right questions, identify real needs, and create solutions that work for everyone involved. In […]
Moving into a supervisory role from a frontline position can shift workplace and team dynamics. It is important to consider how people’s perceptions of you may change and if new boundaries need to be put in place. Learning to effectively communicate as a supervisor is essential to supporting individual and team success. In this course, […]
Conflict is natural and normal in any workplace. No one wants conflict to happen, but when it does, our best response is to be prepared to deal with it directly. In this session, participants will examine techniques that focus on communicating effectively, managing our emotions, and fostering positive outcomes for all involved. Managers, team leaders, […]
Leadership isn’t a “one-size-fits-all” concept and it’s not the same as management. Great leaders learn how to read the room, adjust their style, and meet staff where they are. But how do you know when to take charge and when to step back? In this course, you will learn when to direct, when to coach, […]
The Employment Standards Act (ESA) outlines the minimum rights and responsibilities for employers and employees. Misunderstanding these rules can lead to costly errors, strained relationships, or legal disputes. In this course, you’ll explore key ESA topics such as hours of work, overtime, termination, and exemptions. Through practical activities, you’ll learn how to assess workplace scenarios […]
Performance management becomes more challenging when the issues aren’t black and white. When a high performer struggles with attitude, or when someone tries hard but still can’t meet expectations, it gets messy. Learn how to address the nuanced side of performance with confidence and care. Through interactive exercises, realistic scenarios, and peer discussion, participants will […]
What our learners experienced.
Transforming workplaces is at the heart of what Engaged is all about. With extensive years of combined experience in the HR, Learning and Talent field and a broad range of sectors, including non-profit, technology, housing, tourism, and health care, Engaged is proud to have cultivated a team of skilled professionals of the highest calibre.
