Tough conversations happen in all workplaces – no one is immune. Maybe you have a colleague that constantly tests your patience. Perhaps your team works under the constant strain of high-pressure deadlines. It could be that frustrated customers or clients are the norm for your industry or sector. Whatever your circumstances, all staff can benefit from training in the skills needed to de-escalate challenging situations.
In this 90-minute workshop, learn strategies to manage your reactions to tense situations, and to diffuse disagreements respectfully and safely when others become hostile.
Learn to:The course fee varies between $60 and $85 depending on the ticket type.
The next session will take place on April 16, 2025, between 9 am – 10:30 am (PDT, Vancouver).
What our learners experienced.
This certificate program encompasses the management knowledge and skill set necessary to manage employees through the entire employee experience. Completion of 4 core courses and 18 hours of elective courses entitles the participant to a Certificate in The Art of HR.