Tough conversations happen in all workplaces – no one is immune. Maybe you have a colleague that constantly tests your patience. Perhaps your team works under the constant strain of high-pressure deadlines. It could be that frustrated customers or clients are the norm for your industry or sector. Whatever your circumstances, all staff can benefit from training in the skills needed to de-escalate challenging situations.
In this 90-minute session, participants will learn strategies to manage their reactions to tense situations, and to diffuse disagreements respectfully and safely when others become hostile.
In this course, you will:
The course fee varies between $70 and $100 depending on the ticket type.
This course will take place on April 8, 2026, between 9 am – 10:30 am (PDT, Vancouver).
What our learners experienced.
Transforming workplaces is at the heart of what Engaged is all about. With extensive years of combined experience in the HR, Learning and Talent field and a broad range of sectors, including non-profit, technology, housing, tourism, and health care, Engaged is proud to have cultivated a team of skilled professionals of the highest calibre.