Performance management becomes more challenging when the issues aren’t black and white. When a high performer struggles with attitude, or when someone tries hard but still can’t meet expectations, it gets messy. Learn how to address the nuanced side of performance with confidence and care. Through interactive exercises, realistic scenarios, and peer discussion, participants will explore the root causes of complex performance issues, learn how to clearly define and communicate expectations, and practice building thoughtful, effective Performance Improvement Plans that drive accountability and support growth. In this course, you will:

• Identify common causes of complex performance challenges and distinguish between skill gaps, engagement issues, and behavioural concerns.
• Develop skills to address difficult attitudes and behaviours through observation, feedback, and expectation-setting grounded in values and organizational goals.
• Learn how to build and deliver effective Performance Improvement Plans (PIPs) using SMART goals and a structured, supportive approach.

The course fee varies between $125 and $180 depending on the ticket type.

This course will take place on June 4, 2026, between 9 am – 11:30 am (PDT, Vancouver).