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CREATED:20250728T215505Z
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UID:16861-1775638800-1775644200@theartofhr.ca
SUMMARY:Managing Tough Talks at Work
DESCRIPTION:Tough conversations happen in all workplaces – no one is immune. Maybe you have a colleague that constantly tests your patience. Perhaps your team works under the constant strain of high-pressure deadlines. It could be that frustrated customers or clients are the norm for your industry or sector. Whatever your circumstances\, all staff can benefit from training in the skills needed to de-escalate challenging situations. \n\nIn this 90-minute session\, participants will learn strategies to manage their reactions to tense situations\, and to diffuse disagreements respectfully and safely when others become hostile. \n\nIn this course\, you will: \n\n 	Understand our typical responses to stressful situations so that we can engage in conversations with empathy.\n 	Explore empathy and assertiveness as key tools for finding common ground and managing challenges.\n 	Practice techniques for de-escalating highly charged situations and providing helpful feedback.\n\n\nThe course fee varies between $70 and $100 depending on the ticket type. \n\nThis course will take place on April 8\, 2026\, between 9 am – 10:30 am (PDT\, Vancouver).
URL:https://theartofhr.ca/course/managing-tough-talks-at-work/
LOCATION:Virtual
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DTSTART;TZID=America/Vancouver:20260414T090000
DTEND;TZID=America/Vancouver:20260414T103000
DTSTAMP:20260508T073720
CREATED:20250728T215637Z
LAST-MODIFIED:20260311T011217Z
UID:16897-1776157200-1776162600@theartofhr.ca
SUMMARY:Talk Smarter: Overcoming Barriers to Powerful Communication
DESCRIPTION:Deeper forces shape communication\, often without us realizing it. Conventional responses can actually get in the way of meaningful discussions and hurt productivity in the workplace. To move your communication skills to a more advanced level\, it’s vital to understand how common roadblocks can damage morale\, how personal values influence our messaging\, and how our own inner dialogue shapes how we speak and listen. \n\nLearn and practice with the tools that will help you communicate with greater authenticity; and enhance your impact in both everyday and high-stakes situations. \n\nIn this course\, you will: \n\n 	Identify typical roadblocks to advanced communication;\n 	Understand the role that values play in how we interpret and respond to messages; and\n 	Utilize our inner monologue to examine workplace issues from multiple angles.\n\nThe course fee varies between $70 and $100 depending on the ticket type. \n\nThis course will take place on April 14\, 2026\, between 9 am – 10:30 am (PDT\, Vancouver).
URL:https://theartofhr.ca/course/talk-smarter-overcoming-barriers-to-communication-2/
LOCATION:Virtual
CATEGORIES:Communication,Core,General,Leadership,People Management
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DTSTART;TZID=America/Vancouver:20260416T090000
DTEND;TZID=America/Vancouver:20260416T110000
DTSTAMP:20260508T073720
CREATED:20250728T222232Z
LAST-MODIFIED:20260202T204414Z
UID:16881-1776330000-1776337200@theartofhr.ca
SUMMARY:Foundations of Performance Management
DESCRIPTION:Performance management isn’t just about annual reviews—it’s about creating a workplace where people are clear on expectations\, connected to purpose\, and supported to grow. In this course\, we’ll explore the foundational elements that bring performance management to life in a meaningful and sustainable way. Through practical tools\, real-life scenarios\, and engaging discussions\, participants will learn how to set clear expectations\, deliver consistent feedback\, and use performance conversations to empower employees and strengthen organizational success. \n\nWhether you’re new to performance management or looking to refine your approach\, this session will help you build the confidence and competence to manage performance with clarity and care. \n\nIn this course\, you will: \n\n 	Understand the purpose and value of effective performance management and how they shape a high-performance culture.\n 	Understand the performance management cycle and identify its components\n 	Identify and practice using the powerful tool\, the one-on-one meeting\, to set expectations\, support growth\, and promote accountability.\n\nThe course fee varies between $125 and $180 depending on the ticket type. \n\nThis course will take place on April 16\, 2026\, between 9 am – 11 am (PDT\, Vancouver).
URL:https://theartofhr.ca/course/foundations-of-performance-management-2/
LOCATION:Virtual
CATEGORIES:Core,People Management,Performance Management
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20260423T090000
DTEND;TZID=America/Vancouver:20260423T120000
DTSTAMP:20260508T073720
CREATED:20250728T221301Z
LAST-MODIFIED:20250728T221301Z
UID:16871-1776934800-1776945600@theartofhr.ca
SUMMARY:Practical Guide to Workplace Accommodations
DESCRIPTION:Workplace accommodations support employees to do their job safely and successfully. When handled well\, they support both individual success and overall team performance. By understanding the employer’s duty to accommodate and the accommodation process\, you’ll be better prepared to ask the right questions\, identify real needs\, and create solutions that work for everyone involved. \n\nIn this course\, you’ll learn about workplace accommodations\, including when they may not be possible due to undue hardship. You’ll also build a graduated return-to-work plan that supports a smooth and respectful transition back to work. \n\nIn this course\, you will: \n\n 	Apply the workplace accommodation process steps in response to real-world scenarios.\n 	Identify when a request for accommodation may exceed the threshold for undue hardship.\n 	Determine the appropriate questions to clarify employee needs and limitations.\n 	Draft a graduated return-to-work (GRTW) plan based on real-world scenarios.\n\nThe course fee varies between $125 and $180 depending on the ticket type. \n\nThis course will take place on April 23\, 2026\, between 9 am – 12 pm (PDT\, Vancouver).
URL:https://theartofhr.ca/course/practical-guide-to-workplace-accommodations-2/
LOCATION:Virtual
CATEGORIES:Communication,Core,General,Leave Management,People Management
ATTACH;FMTTYPE=image/jpeg:https://theartofhr.ca/wp-content/uploads/2024/06/Engaged-Course-10.jpg
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