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UID:16621-1762246800-1762255800@theartofhr.ca
SUMMARY:The New Supervisor Toolkit
DESCRIPTION:Moving into a supervisory role from a frontline position can shift workplace and team dynamics. It is important to consider how people’s perceptions of you may change and if new boundaries need to be put in place. Learning to effectively communicate as a supervisor is essential to supporting individual and team success. \n\nIn this course\, you will learn essential feedback skills\, how to facilitate productive one-on-one meetings\, and when to delegate. You’ll also learn how to use a RACI matrix to define roles and responsibilities\, so all team members understand who needs to be responsible\, accountable\, consulted\, and informed on a project. \n\nIn this course\, you will:\n\n 	Analyse changes in workplace dynamics when moving from “the front line to head office”\n 	Practice using the SBI Model to provide clear and objective feedback\n 	Explore techniques to facilitate one-to-one meetings and effectively delegate\n 	Create a RACI matrix to clarify team roles and responsibilities\n\nThe course fee varies between $125 and $180 depending on the ticket type. \n\nThis course will take place on November 4\, 2025\, between 9 am – 11:30 am (PST\, Vancouver).
URL:https://theartofhr.ca/course/the-new-supervisor-toolkit/
LOCATION:Virtual
CATEGORIES:Communication,Core,General,Leadership,People Management
ATTACH;FMTTYPE=image/jpeg:https://theartofhr.ca/wp-content/uploads/2024/07/Engaged-Course-58.jpg
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UID:16640-1764061200-1764066600@theartofhr.ca
SUMMARY:Resolving Conflict with Confidence
DESCRIPTION:Conflict is natural and normal in any workplace.  No one wants conflict to happen\, but when it does\, our best response is to be prepared to deal with it directly. In this session\, participants will examine techniques that focus on communicating effectively\, managing our emotions\, and fostering positive outcomes for all involved. \n\nManagers\, team leaders\, and anyone looking to enhance their conflict resolution skills will learn how to turn the immediate challenge of conflict into an opportunity for collaboration and growth for the long term. \n\nIn this course\, you will:\n\n 	Identify different types and levels of conflict in the workplace\n 	Explore the Thomas-Killman 5-part model of Conflict Resolution\n 	Apply conflict resolution techniques to managing tensions between individuals and between groups in the workplace.\n\nThe course fee varies between $70 and $100 depending on the ticket type. \n\nThis course will take place on November 25\, 2025\, between 9 am – 10:30 am (PST\, Vancouver).
URL:https://theartofhr.ca/course/resolving-conflict-with-confidence-2/
LOCATION:Virtual
CATEGORIES:Communication,Core,Leadership,People Management
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